Whether embarking on URA compliant relocations or another planned rehabilitation requiring relocation, having a relocation plan in place provides a guidebook to decision-making that ensures residents are treated fairly while valuing the intricacies of the project. First Phase Strategies creates plans that address minimizing resident hardship through a permanent or temporary relocation, but also outlines a process that minimizes disruption to the project.

Resident satisfaction is paramount to the long-term success of a project. First Phase Strategies utilizes a methodology that first surveys residents to discover their needs, then works with households to meet them where they are. The intent is to ensure requests are addressed in a way that is fair and reduces the worry of displaced households.

When temporary offsite housing is needed, it is difficult to balance cost-effectiveness and convenience. First Phase Strategies is experienced in negotiating rates for short hotel stays or leases with longer-term housing arrangements that brief all parties of the process underway.

Offsite relocation does not end when the housing is identified. Ongoing relationship management between property managers and tenants is critical to a successful working relationship. Additionally, considerations must be made for turning units between tenants and paying utilities and service fees across a number of properties. First Phase Strategies brings experience to the table and can handle this on your behalf while bridging the 30-day payment cycle.

We understand the dynamic nature of real estate transactions. Closing dates shift, construction delays happen, schedules are accelerated…and we can help communicate and set realistic expectations with residents and vendors. We think in Gantt charts and can anticipate the downstream effects of changes over time.

Our typical logistical planning is designed to provide a clear set of instructions so that anyone can execute them. However, when staff is not available First Phase Strategies can provide onsite staffing to oversee move days, interfacing with property management, movers, and residents before providing an “all clear” to the development team. All of our team members participate in Fair Housing continuing education and are experienced in customer service.